The following conditions apply whether or not a contract of carriage has been entered into as a quotation being offered and accepted or whether a contract has been made verbally or in writing. Exclusive cars (Nottm) Ltd. is hereinafter referred to as ‘The Company'.
1. Any alterations to the hire must be mutually agreed and in writing. Cancellations will result in the loss of any deposits paid. Cancellation fees will be payable at the following rates, unless specified otherwise in writing by The Company: within 14 days loss of deposit plus 10% of hire fee; within 7 days 50% of hire fee; within 3 days 75% of hire fee; within 48 hours of departure full hire fee will be charged.
2. The stated deposit must be made at the time of booking. The balance must be paid in full ten days before departure. All payments must be in pounds sterling. All payments must be received and cleared through the company's bank prior to departure except where account facilities are provided by the company.
3. The hirer is responsible for the behaviour, actions and decisions of all the passengers on board. If the hirer is not travelling with the party, a representative must be appointed and the Company informed before the hire takes place. The Company will only accept instructions from the hirer or his representative.
4. Vehicles are hired subject to availability at time of receipt of order.
5. In the event of national emergency or force majeure or any unforeseen or unavoidable shortage of drivers or vehicles The Company reserves the right to cancel any booking or service without liability to the hirer.
6. Vehicles must not be sub let, lent or licenced by a hirer to another operator.
7. The Company reserves the following rights: to sub contract a vehicle from another operator without notice to the hirer; to provide a larger vehicle than ordered. There will be no extra charge unless the extra seating capacity is used; to alter the type of vehicle ordered with one of similar or greater seating capacity. to recover any charges made for services provided by any others in connection with the said hire.
8. Refreshments may not be consumed on the vehicle without prior written permission. Adequate provision for the disposal of ensuing rubbish is the responsibility of the hirer. Glass utensils must not be used whilst the vehicle is in motion.
9. Alcohol may not be consumed or carried by law to specified sporting events.
10. All personal effects and luggage are carried at owner risk. The Company reserves the right to refuse carriage of any item it considers dangerous or unfit on its vehicles. Gangways and emergency exits must be kept clear at all times. Passengers will be limited to one small item of hand luggage. There is to be no standing on the platform whilst the vehicle is in motion.
11. The driver is responsible for the safety of the vehicle and may remove any person from the vehicle whose conduct is in breach of any statutory regulations. The hirer will be responsible for any damage caused to the vehicle by passengers during the hire.
12. The most suitable direct route will be taken to and from the destination unless by prior arrangements are made in writing.
13. The hirer is responsible for any parking, toll or admission charges.
14. Unless written authority has been obtained in advance the hirer must keep to the previously agreed departure times. The driver is obliged by law to obey the various drivers' hours regulations. The vehicle may be withdrawn if the hirer or their group are more than 15 minutes late for the requested time. No liability will be accepted for the cost of alternative transport. The Company gives estimated journey times in good faith; if for any reason the journey takes longer, the Company will not be liable for any loss, damage or inconvenience suffered by the hirer or his passengers as a result.
15. Vehicles may be used for other work during waiting times at destinations unless the hirer has specifically requested the vehicle to remain for their use.
16. The Company will not be liable for loss, injuries, damage, delay or inconvenience caused where inclusive arrangements have been made incorporating other companies' services. The Company will not be held liable for delays caused through unpunctuality, traffic delays, or mechanical breakdown. In any event The Company will not be liable for any claims beyond the cost of the value of the coach hire.
17. No signage may be displayed on company vehicles without prior written permission. When such permission is given, the hirer will be liable for any damage caused to the vehicle's structure, fabric, or exterior caused by the application or removal of such signage.
18. The driver has sole discretion as to the suitability of roads or routes to be taken. No liability can be accepted if a vehicle is unable to complete a journey due to the unsuitability of a road or location. Passengers may not be picked up or set down where picking up or setting down is prohibited.
19. Any complaints regarding the hire of services provided by the Company must be made in writing no later than 14 days from the start of the hire.
